Can I schedule a dermatology appointment on the same day as a cosmetic service?
Yes, but separate appointments are required. Please inform us when booking so we can accommodate your schedule.
What if I am running late for my appointment?
Please call us as soon as possible. Arriving more than 15 minutes late may result in a shortened service or rescheduling, and a late fee may apply.
How can I contact someone at the location?
You can call or text our Newnan location at 770-520-8562 and our Carrollton location at 770-838-9274 during business hours.
What is your cancellation policy?
Appointments must be canceled at least 24 hours in advance. Late cancellations will incur a $100 fee.
Is there parking at both locations?
Yes, ample parking is available at both our Newnan and Carrollton clinics.
What type of providers will I see?
Depending on your service, you may see a dermatologist, nurse practitioner, or laser practitioner, all under the supervision of Dr. Wilson, a board-certified dermatologist.
What forms of payment do you accept?
We accept cash, checks, credit cards, CareCredit, Ally Lending, and Aspire Rewards.
Do you offer gift certificates?
Yes, gift certificates are available and make perfect gifts for loved ones.
How do I prepare for my appointment?
Preparation instructions vary by service. We'll provide specific guidelines when you book your appointment.
Do you offer financing options?
Yes, financing is available through CareCredit and Ally Lending to make treatments more affordable.
Can I use my FSA or HSA account for services?
Some medical dermatology services may be eligible. Please consult your FSA/HSA provider for confirmation.
Do you have a loyalty or referral program?
Yes, we offer a referral program where both you and the person you refer receive discounts. Ask our staff for details.
Are consultations free?
We offer complimentary consultations for select cosmetic services. Contact us to schedule an appointment.
What are your hours of operation?
Both locations are open Monday–Friday, 8 AM–5 PM. Weekend appointments are available by request.
Do you offer virtual consultations?
Yes, virtual consultations are available for certain services. Please contact us to arrange one.
What safety measures are in place due to COVID-19?
We follow CDC guidelines, including enhanced sanitation, mask requirements, and social distancing to ensure everyone's safety.
Can I request a specific provider?
Yes, you may request a specific provider when scheduling, subject to availability.
Do you offer services for special events?
Yes, we can accommodate group bookings for events like weddings or spa parties. Contact us for more information.
How can I stay updated on new services and promotions?
Subscribe to our newsletter and follow us on Facebook and Instagram for the latest updates.
Are walk-ins accepted?
We recommend scheduling an appointment, but walk-ins are welcome and accommodated based on availability.
Do you offer packages for multiple services?
Yes, we offer customizable packages at discounted rates. Please inquire for details.
Is there a dress code for appointments?
No formal dress code, but we recommend comfortable clothing. Specific attire may be advised for certain treatments.
Do you offer services during holidays?
Our hours may vary during holidays. Please contact us to confirm availability during these times.
How do I provide feedback about my experience?
We welcome your feedback. Please reach out via email, phone, or leave a review on our website or social media platforms.
Do you offer educational resources?
Yes, our website features blog articles and resources on various treatments and skincare tips.
What languages are spoken at your clinics?
Our staff primarily speaks English. If you require assistance in another language, please let us know in advance.
Are your facilities wheelchair accessible?
Yes, both clinics are fully accessible for individuals with disabilities.
Can I refer a friend?
Yes, and both you and your friend will receive discounts on your next service through our referral program.
Do you have patient testimonials?
Yes, testimonials are available on our website and at our clinics.
Can I get a tour of the facility?
Yes, we'd be happy to show you around. Please schedule a time with our staff.
Are your providers certified?
Yes, all our providers are fully certified and experienced in their respective fields.
Do providers attend ongoing training?
Yes, our team regularly participates in continuing education to stay updated on the latest advancements.
What if I have a medical condition?
Please inform us of any medical conditions during your consultation so we can tailor treatments safely.
Can I receive treatment if I'm pregnant or breastfeeding?
Some treatments may not be suitable. Please consult with our providers to determine safe options.
Do you have a privacy policy?
Yes, our privacy policy is available on our website and ensures your personal information is protected.
What is your policy on gratuities?
Gratuities are appreciated but not expected. They are at your discretion.
Do you offer services for special skin types?
Yes, we customize treatments for all skin types, including sensitive, oily, dry, and combination skin.
What safety measures are in place for laser treatments?
Safety goggles are provided, and our certified practitioners follow strict protocols to ensure your safety.
Can I complete my consultation virtually?
Yes, virtual consultations are available for select services. Contact us to schedule one.
Where are your clinics located?
Our clinics are located in Newnan at 354 Newnan Crossing Bypass Suite 205 and Carrollton at 109 Professional Place.
Do you have parking available?
Yes, we offer free parking at both locations for your convenience.
How does the membership program work?
Our membership program offers exclusive discounts, priority scheduling, and special promotions. A 12-month commitment is required, and members enjoy significant savings on services and products.
What are the benefits of becoming a member?
Members receive up to 20% off services, exclusive package pricing, monthly specials, and a complimentary annual skin analysis.
How do I sign up for the membership program?
You can sign up in person at either of our locations or by contacting us via phone or email. Our staff will guide you through the process.
Can I cancel my membership?
Memberships can be canceled after the initial 12-month commitment. Early cancellations incur a $350 fee and forfeit any remaining balance.
What is your cancellation and refund policy?
Cancellations within 24 hours incur a $100 fee. No refunds are provided for services or products. Early membership cancellations incur a $350 fee.
Can I complete intake forms online?
Yes, you can complete all necessary forms through our website before your appointment.
Do you offer skincare products?
Yes, we offer a range of professional skincare products recommended by our providers, including cleansers, moisturizers, and serums.
Can I purchase products without booking a service?
Absolutely. You can purchase products at either location during business hours.
What kind of provider will I see?
Our team includes board-certified dermatologists, cosmetic nurse practitioners, and certified laser practitioners. Your provider depends on the service you choose, all supervised by Dr. Wilson, our medical director.
Do you offer refunds?
No, we do not offer refunds on services or products. All sales are final.
Do you offer services for men?
Yes, all our services are available for men, and we offer treatments specifically tailored to men's skincare needs.
Do you offer services for teens?
Yes, we provide treatments suitable for teenagers, including acne treatments and gentle facials.
Do you offer bridal packages?
Yes, we offer special bridal packages that include a combination of treatments to help you look your best on your special day.
Do you offer services for sensitive skin?
Yes, we have a range of treatments and products suitable for sensitive skin, and our providers customize each service to ensure comfort and efficacy.
Are your facilities wheelchair accessible?
Yes, both clinics are fully accessible for individuals with disabilities.